Returns & refunds
We're really sorry that the articles didn't quite match your vibe. But you know what? nelGlow is not giving up on our relationship and sees this as an opportunity to grow. So let's talk about how we can fix the problem and keep your glow!
FAQ
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You have 14 days from the day you receive our shiny items to decide whether they suit you or not. Remember, the items must be unused and in their original, pristine packaging - just as you found them.
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Ready to return your Glow items? Fill out the return form by clicking the button below and send the items back within 10 days of submitting the form. Make sure they are securely packaged.
Send everything to: nelGlow | Im Pünt 51 | 8105 Watt | Zurich | Switzerland
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nelGlow will be happy if you cover the costs for the return shipment. Think of it as a small gift of love and light sent back to us.
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As soon as we receive your items back, we will check them and refund you the value of the goods. Please make sure that the items are unused, undamaged and in perfect condition. The refund process takes about 10 to 14 days, just enough time to realign your chakras and plan your next spiritual journey.